System Hardware Technician
Tenstorrent Holdings · Austin, TX
Keep servers, PCIe systems and engineering infrastructure running for AI hardware development. Install, maintain and troubleshoot hardware in R&D labs and data centers, working with hardware engineers, software teams and IT.
What you'll do
- Install, maintain, troubleshoot and repair servers, workstations and PCIe devices
- Provide priority support to keep critical infrastructure operational
- Maintain accurate asset tracking and documentation
- Partner with hardware, software, IT and site teams on complex issues
- Perform hardware installations safely in labs and data centers
Requirements
- Hands-on experience building, maintaining and troubleshooting computing systems
- Knowledge of computer architecture, operating systems and hardware diagnostics
- Strong problem-solving skills
- Eligibility to access U.S. export-controlled technology
Benefits
- Highly competitive compensation package and benefits
Skills
Outlined skills are listed as required.
Full original description
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.
This role sits at the center of cutting-edge AI hardware development, keeping the servers, PCIe systems, and engineering infrastructure running that power next-generation compute. You’ll be hands-on with rapidly evolving prototype and production systems, installing, maintaining, and troubleshooting hardware in fast-paced R&D and data center environments. Acting as a critical bridge between hardware engineers, software teams, and IT, you’ll help ensure seamless access to the platforms that turn ideas into working silicon and systems.
This role is onsite, based out of Toronto, Canada or Austin, Texas.
We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
Who You Are
- A hands-on hardware professional who enjoys building, maintaining, and troubleshooting complex computing systems.
- Comfortable working in fast-paced R&D environments where hardware, firmware, and software are constantly evolving.
- Knowledgeable in computer architecture, operating systems, and hardware diagnostics, with strong problem-solving skills.
- Collaborative, detail-oriented, and motivated to improve processes through documentation, scripting, and automation.
What We Need
- Install, maintain, troubleshoot, and repair servers, workstations, PCIe devices, and related hardware systems that support engineering teams.
- Provide priority support to ensure critical infrastructure remains available and operational while maintaining accurate asset tracking and documentation.
- Partner closely with hardware engineers, software developers, IT, and site teams to resolve complex technical issues.
- Safely perform hardware installations and maintenance activities in engineering labs and data center environments.
What You Will Learn
- Gain hands-on experience supporting cutting-edge AI hardware platforms from prototype development through commercial release.
- Develop expertise in large-scale infrastructure operations, hardware diagnostics, and system-level troubleshooting.
- Learn how to improve operational efficiency through automation, scripting, and process development.
- Work alongside cross-functional engineering teams and gain exposure to the technologies powering next-generation AI computing systems.
Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.
This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.